Refund Policy
CelpipPractice.com — Operated by AlphaIT Ltd · Last Updated: June 15, 2026 · Effective Date: June 1, 2026
At CelpipPractice.com, operated by AlphaIT Ltd, we are committed to your satisfaction and stand behind the quality of our platform. This Refund Policy explains when and how you may request a refund for payments made through the Service, and sets out your rights under applicable Canadian and Alberta consumer protection law.
Full Refund Window
For new subscribers
Pro-Rated Refund
For annual plan cancels
Processing Time
To original card payment
Zero Admin Fees
Deductions on approved cases
International Buyers: Local mandatory rights honoured — see Section 1.2 for detailed statutory periods in the EU, UK, Australia, US, and other countries.
Overview & Commitment
At CelpipPractice.com, operated by AlphaIT Ltd, we are committed to your satisfaction and stand behind the quality of our platform. This Refund Policy explains when and how you may request a refund for payments made through the Service, and sets out your rights under applicable Canadian and Alberta consumer protection law.
This Policy is governed by the laws of the Province of Alberta, Canada. Nothing in this Policy limits, excludes, or modifies any right or remedy you have under the Alberta Consumer Protection Act (RSA 2000, c C-26.3), the federal Competition Act, or any other applicable Canadian law that cannot be excluded by contract. Consumers in other Canadian provinces retain all rights available to them under their applicable provincial consumer protection legislation.
International Purchases (Outside Canada)
CelpipPractice.com is operated from Alberta, Canada and is intended primarily for users preparing to immigrate to or settle in Canada. Customers may purchase from anywhere in the world. The following terms apply to purchases made by customers located outside Canada at the time of purchase.
Governing Law & Jurisdiction
This Policy is governed by the laws of the Province of Alberta, Canada. By purchasing a subscription, international customers agree to submit to the non-exclusive jurisdiction of the courts of Alberta for any dispute arising from this Policy or their use of the Service. This does not limit any mandatory consumer protection rights you have under the laws of your country of residence that cannot be excluded by contract.
Your Local Consumer Rights
If you are located in a jurisdiction that grants you mandatory consumer protection rights that cannot be waived by contract, those rights apply to you in addition to this Policy:
| Jurisdiction | Key Mandatory Right |
|---|---|
| European Union | 14-day unconditional right to cancel any digital service (EU Consumer Rights Directive 2011/83/EU) |
| United Kingdom | 14-day cancellation right for digital services (Consumer Contracts Regulations 2013) |
| Australia | Statutory consumer guarantees under the Australian Consumer Law; digital products must be fit for purpose |
| United States | State-level consumer protection laws vary; we will work in good faith to resolve all disputes |
| All other countries | We honour applicable mandatory consumer rights; contact us to discuss your situation |
Voluntary 30-Day Policy
International customers are eligible for the same 30-day satisfaction guarantee and pro-rated annual plan refund described in Section 2, subject to the same eligibility conditions. Where your local mandatory rights provide a longer or broader refund entitlement than our voluntary policy, those rights apply.
EU & UK Customers — 14-Day Statutory Right
If you are located in the EU or UK at the time of purchase, you have a statutory right to cancel your subscription within 14 days of purchase without giving any reason, under the EU Consumer Rights Directive and UK Consumer Contracts Regulations respectively. This right applies regardless of how much of the Service you have used. To exercise this right, notify us at support@celpippractice.com within 14 days of purchase. Our voluntary 30-day policy is more generous and supersedes this 14-day right — you may use whichever is more favourable to you.
Currency & Conversion
All transactions are processed in Canadian dollars (CAD). International customers are responsible for any foreign exchange fees, conversion costs, or rate differences charged by their bank or card issuer. Approved refunds are returned in CAD to the original payment method; the amount received in your local currency may differ from the amount originally charged due to exchange rate fluctuations. AlphaIT Ltd is not responsible for these differences.
Limitation of Liability
To the maximum extent permitted by the laws of your jurisdiction, AlphaIT Ltd's total liability to any international customer arising from or related to a subscription purchase is limited to the total amount paid by that customer in the 12 months preceding the claim. Nothing in this limitation excludes liability for fraud, personal injury caused by negligence, or any other liability that cannot be excluded under applicable law.
English Language Supremacy Notice
This Policy is published in English only. In the event of a dispute, the English version governs.
Refund Eligibility
2.1 New Subscriber — Full Refund (30-Day Window)
You are eligible for a full refund under our satisfaction guarantee if ALL of the following conditions are met:
You are a first-time paid subscriber on CelpipPractice.com (this is your first ever paid subscription purchase on this platform).
Your refund request is submitted within 30 calendar days of the date of your initial subscription purchase.
You have not completed more than 5 full-length mock tests or downloaded a substantial portion of the premium course material.
Your account has not been suspended or terminated for a breach of our Terms and Conditions at the time of the request.
2.2 Annual Plan — Pro-Rated Refund (30-Day Window)
If you purchased an annual subscription and wish to cancel, you may request a pro-rated refund for the unused months remaining on your plan, subject to the following:
- Your request is submitted within 30 calendar days of the annual subscription purchase date.
- You have not completed more than 5 full-length mock tests or substantially consumed the premium content.
(Months Remaining ÷ 12) × Annual Price Paid = Refund AmountCalculation Example:
You paid CAD $99.00 for an annual plan and request a refund on Day 25. You have 11 months remaining.
Upon cancellation of an annual plan (with or without a refund), your access to paid features continues until the end of the period already paid for, unless we terminate your account for breach of our Terms.
2.3 Service Outage or Verified Technical Failure
If a verified technical failure or extended service outage on our end prevents you from accessing the Service, you may request a credit or partial refund regardless of the standard eligibility windows above:
Outage of 48+ Hours
Eligible for a pro-rated credit calculated daily for all affected consecutive days.
Critical Engine Unavailability
Mock test engine or core service failure of 5+ consecutive days yields partial refund.
Verified Payment Error
Duplicate charge or incorrect billing amount fully refunded within 5 business days of verification.
To claim a service outage refund, contact us within 14 days of the outage with a description of the issue and the dates you were unable to access the Service.
Non-Refundable Circumstances
Refunds will not be issued in the following circumstances, subject always to your statutory rights described in Section 10:
The applicable 30-day refund window has passed at the time of the request.
You have substantially used the paid content, including completing more than 5 full-length mock tests or accessing a significant majority of the premium course material.
Your account was suspended or terminated for a breach of our Terms and Conditions prior to or during the refund request.
You purchased the subscription with demonstrated intent to copy, scrape, or systematically extract content from the platform.
The refund request relates to a renewal charge more than 7 days after the renewal date, or after you have used the Service during the renewed billing period.
The refund request relates to a free trial or promotional offer that was clearly and prominently disclosed as non-refundable at the time of sign-up.
Technical issues that prevented access were caused solely by your own device, internet connection, browser configuration, or third-party software — and not by our platform.
Annual Plan Refund Summary Table
Quick guide mapping various cancellation scenarios for annual subscription purchases to their policy outcomes:
| Scenario | Policy Outcome |
|---|---|
| Cancel within 30 days, 5 or fewer mock tests completed | Pro-rated refund for unused months — zero fees |
| Cancel within 30 days, substantial content consumed (>5 tests) | Refund at our discretion; partial credit may be offered |
| Cancel after 30 days, any usage level | No refund; access continues until end of annual period |
| Service outage exceeding 48 hours during annual period | Pro-rated credit for affected days, regardless of window |
| Account terminated by us for breach of Terms | No refund |
| Annual plan auto-renews — cancel within 7 days, service unused | Refund considered on case-by-case basis (see Section 5) |
Renewal Charges
All subscription plans (monthly and annual) renew automatically at the end of each billing period unless cancelled before the renewal date.
- Annual subscriptions: we will send a reminder email at least 14 days before the renewal date.
- Monthly subscriptions: billed automatically on the same date each month; no separate reminder is sent, consistent with your agreement at sign-up.
Renewal charges are generally non-refundable. However, if you contact us within 7 calendar days of a renewal charge being processed and you have not used the Service during the renewed billing period, we will review your request and may issue a refund at our discretion. Requests received after 7 days will not be considered.
5.3 How to Cancel Before Renewal
To avoid being charged for a renewal, cancel your subscription before the renewal date by:
Logging into your Account dashboard and selecting "Cancel Subscription" in your account billing settings.
Emailing support@celpippractice.com with your account email and cancellation request at least 24 hours before your renewal.
Cancellation stops future renewals but does not affect access during the period already paid for. Your account remains active until the end of the current billing period.
How to Request a Refund
Refund requests must be submitted by email. We do not accept refund requests through third-party channels, social media, or live chat.
Refund Inboxes
support@celpippractice.com
Subject line must strictly contain: Refund Request — [Your Account Email]
6.1 Information to Include
Please include the following in your refund request email to prevent administrative delays:
Registered account email address.
Exact date of your original subscription purchase.
Stripe transaction ID or invoice reference receipt number.
Specify plan purchased (monthly or annual).
Brief description of the reason for the request (optional).
Identity Verification Security Notice
We may ask you to verify your identity or account ownership before processing a refund. We will never ask for your password or payment card details by email.
Processing & Timeline
All timelines refer to business days (Monday–Friday, excluding Canadian statutory holidays). Total time from initial request to bank card credit: typically 7–15 business days.
Acknowledgement
1–2 Business DaysWe confirm receipt of your request and verify whether your transaction falls within the eligible policy windows.
Account Activity Review
3–5 Business DaysWe review platform logs, mock test usage metrics, and account parameters. We may contact you for further details.
Refund Decision
Within 5 Business Days of ReviewDecision notification is sent. If approved, Stripe is instructed to process the full transaction return immediately.
Stripe Refund to Card
5–10 Business DaysStripe processes the credits to your original payment method. The exact timing is dependent upon your bank issuer.
Stripe & Payment Processing
All payments on CelpipPractice.com are processed by Stripe, Inc. ("Stripe"), a PCI-DSS Level 1 certified payment processor.
8.1 Refund Method
Approved refunds are always returned to the original payment method used at the time of purchase (credit card, debit card, prepaid card). We cannot issue refunds to a different card or payment method.
8.2 No Cash Refunds
We do not issue refunds by cash, cheque, e-transfer, or any method other than the original Stripe payment channel. At our discretion, we may offer account credits, but never in substitution of statutory refund rights.
8.3 No Administrative Fee
No administrative fee is deducted from any approved refund. You will receive the exact purchase value. Zero administrative charges apply to approved refund cases.
8.4 Currency & FX Rates
All charges and refunds are processed in Canadian dollars (CAD). If your bank account is billed in a foreign currency, exchange rate fluctuations might affect the final currency amount returned by your bank.
For details regarding Stripe security protocols, please review Stripe's legal portal at stripe.com/en-ca/privacy.
Chargebacks & Payment Disputes
A chargeback is a legitimate consumer remedy available through your bank or credit card issuer. We fully respect your right to initiate a chargeback where appropriate.
Direct Resolution is Faster
We strongly encourage you to contact us at support@celpippractice.com before initiating a chargeback. Most billing issues can be resolved quickly and directly, and contacting us first is typically faster than the bank dispute process.
9.1 Our Response to Chargebacks
If a chargeback is initiated against a transaction on CelpipPractice.com, we will:
- Review the circumstances of the original transaction and the chargeback claim.
- Submit evidence to Stripe and your card issuer if we believe the chargeback is not warranted, including account activity records, login history, and content access logs.
- Temporarily suspend access to the account associated with the chargeback pending resolution, where we have reasonable grounds to believe the chargeback is made in bad faith.
Good Faith Guard: Account suspension applies only where we have reasonable grounds to believe the chargeback is fraudulent or in bad faith. Exercising a legitimate consumer right will not result in punitive action against your account.
9.2 Unauthorized Card Use
If you believe your card was used fraudulently on our platform, please notify us immediately at support@celpippractice.com and we will cooperate fully with your bank and, if applicable, with law enforcement.
Your Statutory Rights
Your statutory rights are not limited, excluded, or modified by this Policy. Nothing in this Refund Policy affects any non-excludable right or remedy you have under:
The Alberta Consumer Protection Act (RSA 2000, c C-26.3)
The applicable consumer protection legislation of any other Canadian province or territory in which you reside
The federal Competition Act (RSC 1985, c C-34)
Any other applicable law that cannot be excluded by contract
10.1 Alberta Consumer Protection Act — Distance Sales Contracts
CelpipPractice.com sells subscriptions online, which constitutes a distance sales contract under the Alberta Consumer Protection Act. Your mandatory statutory rights include:
The right to receive a written copy of the distance sales contract terms before or at the time of purchase. This Refund Policy, our Terms and Conditions, and our Privacy Policy collectively satisfy this disclosure requirement.
The right to cancel within 10 days of receiving this disclosure if we fail to provide mandatory disclosure information. This 10-day statutory right applies regardless of how many mock tests you have completed and regardless of any other eligibility condition in this Policy. It exists in addition to and separately from our voluntary 30-day guarantee.
The right to a full refund within 15 days if we cancel the contract or fail to supply the Service as agreed.
10.2 After 30 Days — Can You Still Request a Refund?
Yes — you can always ask, even after 30 days. Here is what you need to know:
- What the 30-day window covers: The 30 days is a contractual limit under this Policy. Once it passes, AlphaIT Ltd is not obligated under this Policy to issue a refund. However, this does not mean you have no options.
- You can still request a goodwill refund: Nothing prevents you from emailing us after 30 days to request a discretionary refund. We consider requests involving genuine hardship, serious platform failures that were not reported in time, or medical emergencies on a case-by-case basis. Asking costs nothing.
- Statutory rights have no 30-day clock: Even after the voluntary window closes, statutory rights (e.g. for broken services, misrepresentation, unfair practices) still apply under the Alberta Consumer Protection Act or provincial equivalents.
- Credit card chargebacks have their own independent timeline: If you paid by credit card, your card issuer has its own dispute window — typically 120 days from the transaction date for most Visa and Mastercard disputes. This is entirely independent of this Policy.
Practical Guide for Requests Past 30 Days:
| Situation | Recommended Action |
|---|---|
| Just past 30 days, service unused | Email us — we will consider a goodwill refund |
| Service was broken or misrepresented | File a formal complaint citing Alberta CPA unfair practices |
| Within 120 days of purchase | Contact your credit card issuer to open a dispute |
| Service outage not reported in time | Contact us — outage refunds are considered regardless of window |
| Beyond 120 days, no exceptional circumstances | Refund is unlikely through any channel |
After the voluntary 30-day window, refunds under this Policy are at AlphaIT Ltd's discretion. Statutory rights under the Alberta Consumer Protection Act and other applicable laws are not affected by this Policy and exist independently.
10.3 Other Canadian Provinces — Statutory Cooling-Off Periods
If you reside in a Canadian province other than Alberta, you may have additional or different cancellation rights under your provincial consumer protection legislation:
| Province | Statutory Window | Trigger |
|---|---|---|
| Alberta | 10 days | From receipt of contract disclosure |
| British Columbia | 7 days | From receipt of copy of contract |
| Ontario | 7 days | From receipt of written agreement |
| Quebec | 7 days | From receipt of written agreement |
| Manitoba | 7 days | From receipt of contract |
| Saskatchewan | 15 days | If required disclosure was not provided |
| Nova Scotia | 7 days | From receipt of goods/services |
| New Brunswick | 7 days | From receipt of contract (pending in force) |
| PEI / NL | 7 days | From receipt of contract |
Statutory cancellation rights cannot be waived by contract and apply regardless of whether you have used the service.
10.4 Where to Get Help
If you believe your consumer rights have been violated and we have not resolved your complaint, you may contact these regulatory bodies:
| Regulator | Jurisdiction | Contact |
|---|---|---|
| Service Alberta — Consumer Investigations Unit | Alberta CPA complaints | alberta.ca/consumer-protection |
| Competition Bureau Canada | Federal consumer & competition law | competitionbureau.gc.ca |
| Office of the Privacy Commissioner (OPC) | Privacy complaints under PIPEDA | priv.gc.ca |
| Your provincial consumer protection office | Provincial rights | canada.ca/en/services/finance/consumer-affairs |
Privacy & Data Handling for Refund Requests
Personal information submitted in connection with a refund request (including your name, email address, account activity data, and transaction details) is handled in accordance with our Privacy Policy, available at celpippractice.com/privacy-policy.
Refund request data is used solely for:
- Evaluating and processing your request.
- Maintaining accurate financial, tax, and billing transaction records.
- Complying with applicable Canadian legal and auditing obligations.
7-Year Financial Records Policy
We retain refund records for a minimum of 7 years in accordance with Canada Revenue Agency (CRA) record-keeping requirements for commercial transactions. Your information is shared with Stripe only to the extent necessary to process approved refunds. We do not sell or share your refund request data with any other third parties except as required by law.
Abuse Prevention
This Policy is designed to protect genuine customers and to ensure its benefits remain available to all users. We monitor for patterns of refund abuse, including:
Repeatedly purchasing and refunding subscriptions across multiple accounts or using multiple payment methods.
Bulk downloading, scraping, or systematically extracting premium content prior to requesting a refund.
Providing materially false information in a refund request.
Using chargebacks as a routine refund mechanism where our refund process was available and not attempted.
Where we have reasonable grounds to conclude that a refund request is abusive or made in bad faith, we reserve the right to deny the request and take appropriate action under our Terms and Conditions.
Changes to This Policy
We may update this Refund Policy from time to time. When we make material changes, we will:
Website Notice
Post a notice on the Service website at least 30 days before the change takes effect.
Direct Emailing
Send a direct email notification to your registered account address.
Version Control
Update the "Last Updated" date clearly at the top of this Policy.
Changes to this Policy do not apply retroactively to subscription periods already paid for. The version of this Policy in effect at the time of your purchase governs your refund eligibility for that transaction. For ongoing subscriptions, any changes take effect at the start of your next billing period following the 30-day notice period.
13.4 — Material Reduction Cancel Right: If a change materially reduces your refund rights, you may cancel your subscription and request a pro-rated refund for any unused prepaid period before the change takes effect.
Contact Us
If you have any questions about this Refund Policy, wish to submit a refund request, or want to discuss your options, please contact us:
| Company | AlphaIT Ltd — CelpipPractice.com |
| Address | #232, 4144A 97 St NW, Edmonton, Alberta, Canada T6E 5Y6 |
| support@celpippractice.com | |
| Acknowledgement SLA | 1–2 business days |
| Decision SLA | Within 5 business days of completing review |
| Refund to Card SLA | 5–10 business days after approval (processed via Stripe) |
Legal Information Notice
This Refund Policy constitutes the contractual terms governing refund requests for CelpipPractice.com subscriptions. It does not constitute legal advice. Canadian digital business law, consumer protection legislation, and distance sales contract rules vary by province and may change. AlphaIT Ltd recommends consulting a licensed Canadian lawyer for legal advice specific to your circumstances.
Privacy Regulator
priv.gc.caTelecom Regulator
crtc.gc.caCompetition Bureau
competitionbureau.gc.caService Alberta
alberta.ca© 2026 AlphaIT Ltd. All rights reserved.
CelpipPractice.com is operated by AlphaIT Ltd, Edmonton, Alberta, Canada.